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Delivery Times
Delivery times are provided for reference only and are not binding. However, our goal is to provide the best possible service, using different express couriers depending on the destination of the order.
Shipping Costs
The shipping cost, where applicable, will be calculated and displayed at the time of checkout. Certain promotions may include free shipping. For further details, you can view the shipping options and costs as well as the active promotions. View shipping options and costs.
Shipping to Non-EU Countries
These shipments are also traceable, and the tracking code will be provided to the customer to monitor the shipment at any time. For logistical and security reasons, it is not possible to ship an order to a destination address different from the country indicated in the billing address. This measure is necessary to prevent fraud and ensure proper management of shipments. For instance, an order can be shipped to Milan if the customer resides in Rome, but it cannot be shipped to Milan if the customer resides in Berlin. Additionally, delivery to PO boxes, private mailboxes, or APO/FPO military bases is not possible.
Possible Delays
In rare cases, the shipment may experience delays due to payment processing issues, such as delays in authorizing payment via credit card or PayPal, or delays in receiving bank transfer payments compared to the expected two business days.
Orders received from Monday to Friday are usually processed within 72 hours of the order being placed. Shipments are not made on Saturdays, Sundays, and public holidays.
Bellettini reserves up to 7 business days from receipt of payment to proceed with the shipment.
Tampered Packages
If the package appears visibly tampered with at the time of delivery, we recommend accepting the package "with reservation" and specifying the reason (e.g., damaged package, wet package, etc.) on the delivery document. Additionally, we suggest taking photos of the tampered package before opening it to better document the incident and facilitate the management of the claim. This is your right and will allow us to make a claim after verifying the integrity of the contents. In any case, it is important to contact our Customer Service as soon as possible to report the issue. We will need useful information to report the incident to the relevant courier.
Failed Delivery
If the order cannot be delivered because the address or phone number provided is incorrect or absent, the package may be returned to Bellettini at your expense, including any costs Bellettini must incur for the return of the goods. Such expenses will be deducted in case of a refund. If you have any questions about this, please contact our Customer Care team.
Shipping Costs Table
Check the shipping rates >>Accepted Payment Methods
Bank TransferAfter completing your order, you will receive the necessary IBAN via email to make the bank transfer. The products will be reserved for you until the payment has been credited. We recommend sending a copy of the payment receipt to the provided email address to expedite payment verification. Please note that the shipment will only occur after the bank transfer has been received. If no payment receipt and/or credit is received within two business days of placing the order, the order will be canceled, and the products will no longer be reserved.
You can choose to pay via PayPal, using either a credit card or a PayPal account. You will be redirected to a secure HTTPS connection to complete the payment. If you already have a PayPal account, you can simply log in and proceed. The charge will be made immediately upon completion of the procedure. The shipping address must match the address linked to your PayPal account to take advantage of PayPal's purchase protection. Otherwise, the order will be canceled and refunded.
Cash on delivery is available exclusively within Italy. This method allows you to pay in cash directly to the courier upon delivery. The cost of the cash on delivery service is +€ 10.00. Payment can only be made in cash to the courier, and Bellettini does not accept payment by check. The cash on delivery service is valid for orders under €1,999.99.
Bellettini offers the possibility to split your purchase into three interest-free installments with Klarna. The first payment will be made at the time of order confirmation, and the next two payments will be collected every 30 days from a debit or credit card of your choice. This allows you to spread the payment flexibly and without additional costs. The shipping address must match the address linked to your Klarna account to take advantage of purchase protection. Otherwise, the order will be canceled and refunded.
Use of Promotional Coupons
Promotional coupons, which cannot be purchased, may be offered by Bellettini as part of promotional campaigns and can be used for a limited period. In some cases, promotional coupons may be provided without an expiry date and/or may be reusable. The use of a promotional coupon may also be subject to a minimum order amount. In any case, the value of the purchased products must be greater than the value of the promotional coupon, and they cannot be combined with other discounts and/or promotions unless expressly stated.
The difference can be paid using any of the accepted payment methods listed above. Promotional coupons are not redeemable for cash, and no interest will accrue on the credit they represent. They will not be refunded if the buyer decides to return some or all of the ordered products, as promotional coupons are offered free of charge as an incentive and do not represent an actual monetary value. They can only be used if the order is finalized, cannot be used retroactively, and cannot be transferred to third parties.
If a customer uses a promotional coupon during an order and, due to the customer's return, the total value of the order becomes less than the value of the promotional coupon, Bellettini reserves the right to charge the original price of the items retained by the customer. For example, if a customer uses a promotional coupon and subsequently returns part of the order, resulting in the remaining order value being less than the coupon value, Bellettini may charge the customer the original price of the items not returned.
In case of improper use of promotional coupons, Bellettini reserves the right to cancel the order.
Transaction Protection
To ensure the security of your information, all transactions are managed through reliable banking institutions and payment providers (such as Nexi, PayPal, Klarna, Alipay, Stripe and others). Personal information, such as credit card numbers, expiration dates, and security codes, are managed directly by the banking institution through an encrypted and secure protocol. Bellettini and other parties will never have access to this data, ensuring maximum protection for our customers.
Contact Information
If you need clarification or further information on our payment methods, please contact our Customer Service through the contact details available in the "Contact" section of our website.
To initiate a return, send an email to customercare@bellettini.com, indicating the order number and the item you wish to return, along with the reason for the return. Our Customer Service will respond to your request within 48 business hours.
This method allows you to manage your return by accessing the personal area using your login credentials (email and password). Follow these steps:
If you prefer, you can initiate the return directly from the order confirmation email. Here’s how:
Open the order confirmation email you received after completing the purchase.
Once you are on the order details page:
Select the item you wish to return and specify the quantity (if you ordered more than one).If you encounter any issues, you can send an email to customercare@bellettini.com for assistance.
Customer Service will respond to the request within 48 business hours.
For returns made within the European Union, the customer has the right to submit a return request via email to customercare@bellettini.com within 14 days of the delivery of the package, as established by Directive 2011/83/EU. The customer will receive the necessary instructions for the return and a courier label to be affixed to the package in response to the email.
For returns from non-EU countries, Bellettini offers 14 days from the date of delivery to submit a return request via email to customercare@bellettini.com.
You can return one or more items, provided they have never been used, to receive a refund equal to the price of the returned products. We cannot accept the return of items that are not in the same condition as when they were sent and received. Exchanges of items are not allowed.
IMPORTANT: If the above conditions are not met, we will not be able to accept the return. Upon request, the items will be sent back at the customer's expense.
After accepting the return, Bellettini will proceed, within 14 days from the receipt of the goods and after verifying their integrity, with the full refund of the amount paid for the merchandise by the Customer, excluding shipping costs, except for any additional costs for delivery methods other than standard shipping. Refunds will be made using the same payment method used by the customer. It is not possible to receive a cash refund or in any other manner than those described below, such as prepaid cards or bank accounts registered in different names from the order reference. The Customer will not have to bear any costs for the refund.
If a promotional voucher has been used, a new coupon will be sent that can be used on the site within one year from the date of issue.
For any further information, please send an email to: customercare@bellettini.com. For more information, visit: europa.eu/youreurope.
Bellettini is committed to ensuring maximum transparency and convenience for all its customers, both for purchases and returns, in line with best practices in the luxury sector.
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